Contact Us

Contact Us

Questions, comments or tell us what you think and ways we can improve. Revolutionary or simple – we want to hear it so we can ensure we are meeting your needs.

How to Contact Us:

  • 24 x 7 Phone Banking

    Phone Numbers:

  • Credit Card Inquiries

    • (877) 602-9024 or login to your Novation account through eBranch

    To report a lost or stolen credit card :

    • (877) 602-9024 or
    • (605) 782-3538 outside U.S.

    To report a lost or stolen VISA® Debit Card :

    • (800) 472-3272 – 24 hours a day, 7 days a week

    To change the PIN on your Novation VISA® Debit, ATM or HSA Card :

    • (800) 992-3808 – 24 hours a day, 7 days a week
  • Contact Us Form

Communication Center :

For your protection and privacy, simply login to eBranch to send your questions and comments – these will be submitted to us over our secure server.

For Change of Address :

Simply login to eBranch and use the Message Center to send your updated information. You can also call us at (800) 369-6628 or stop by your local branch.

Other Information:

To Apply for a Loan 24x7:

  • Call : (800) 369-6628
  • Click : Apply Now
  • Visit : 3M Center, Oakdale or Hutchinson

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